I hate you. You are a terrible bank. My fiance and I use you for our joint account, but we are leaving you. This weekend, we will be opening a new account at a new bank and once we get everything switched over, we’re closing our account with you and we will never look back.
I wish that I could say that a slow and clumsy website–it took us days just to get both of us set up with logins that actually worked–and transfers that seem to take forever were the only reasons why I hate you, but I can’t. What put me over the edge is the fact that you call me constantly with marketing calls. Your tenacity is almost impressive, actually. This has been going on for over six months now. At least twice a week.
What really gets me about these calls is that they come from numbers all over the country. Luckily, I used my Google Voice number instead of my cell number so it is easy to block numbers, but the myriad of numbers from different area codes around the country that you use is astounding. And now the most recent area codes that you’ve moved on to are local to me. The interesting thing here is that when I block one of your phone numbers, you get a message saying that my number is not in service, but you are not deterred, you see right through this and, instead of removing the my number from your listed under the impression that the number is no longer valid, you just change the number that you call from. Very clever, Bank of America. Very clever.
When I don’t answer your calls, which is almost always the case as I don’t answer numbers I don’t know, you don’t even leave a real message. Many times, it’s just a blank two-second message. Other times, there’s the tail end of a recording. If I try to call this number back, it either beeps a few times and then hangs up on me, does not answer at all, or takes me to a voice menu that hangs up on me no matter which option I select. I don’t even get what you’re going for here. If you’re trying to market something to me, don’t you want me to be able to get back to you? This must be some trick you’ve devised that is just too complex for me to understand.
At this point, you might be wondering how I actually know that it’s you calling me since you don’t leave me messages and I don’t usually answer. Well, I have answered a few times. Each time, I am first taken to a recording and then I eventually get connected to a kind representative from your company that asks to speak with me. Once I tell her that she is speaking with the person she’s looking for, me, she starts an extremely long speech about whatever it is that you’re trying sell me. Seriously, I don’t even know. She kept going for so long that I couldn’t pay attention anymore. She wouldn’t stop either. It was a waste of time for all parties involved. And each time, at the end of the speech, I kindly said that I was not interested and would like to be removed from the calling list. I also stated that the number being called is a cell phone. This is only kind of a lie, as my Google Voice number only forwards to my cell. Every time, the representative tells me that she will have my number removed, but that it could take 30 days. First of all, I know that it doesn’t really take 30 days to remove a number from a calling list. It takes a couple clicks in a computer that’s that. Second of all, I was never removed from any list. This has been going on for well over six months and I still get calls.
What will it take, Bank of America?! Honestly, leave me alone. It is these calls that are driving me away from your bank. I will never do business with you again and I will also share this story with anyone that will listen. I wish that I had listened to the others that have hated on you for all kinds of other reasons.